FAQ

We primarily serve professional tradespeople (builders, contractors, decorators) and DIY homeowners undertaking renovation projects. Our product range from cement & lime to specialist items like lintels and construction chemicals caters to both commercial and residential building needs.

We focus on essential building supplies with practical applications – from basic materials (blocks, cement) to job-critical components (damp proofing, insulation). Our selection emphasizes durability and functionality over decorative items, reflecting our professional customer base.

Yes! Under our Bathrooms menu you’ll find all necessary components. We recommend ordering all bathroom items together to qualify for free economy shipping on orders over £50.

Absolutely. Our Construction Chemicals range includes adhesives, sealants and treatment products. Pro Tip: Choose standard shipping for time-sensitive chemical orders as some products have shelf-life considerations.

We accept all major cards: Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.

No minimum for standard orders, but orders over £50 qualify for free economy shipping. This makes bulk purchases of materials like insulation or blocks particularly cost-effective.

We offer two reliable services:
Standard Shipping (£12.95): DHL/FedEx – 10-15 working days
Free Economy Shipping: EMS – 15-25 working days (orders >£50)
Processing time: 1-2 working days before dispatch

Yes, we ship worldwide except some remote Asian regions. If your location isn’t serviceable, we’ll notify you immediately after ordering. Our Derby-based warehouse ensures efficient global distribution.

You’ll receive email tracking information once your order dispatches from our warehouse. For urgent orders (e.g. bathroom fittings or cement), we recommend standard shipping for more detailed tracking.

Contact us immediately at [email protected] within 15 days of receipt. Please include your order number and photos of damaged items. We work with our carriers to resolve such issues promptly.

Yes, unused items in original packaging can be returned within 15 days. Customers are responsible for return shipping costs unless the return is due to our error. Some heavy/bulk materials may have special return requirements.

While we don’t publish trade prices online, professional customers placing regular bulk orders (especially for items like cement, blocks or metalwork) may qualify for discounts. Email us with your requirements.

For essential supplies like lintels, PIR insulation or construction chemicals:
1. Order well before your project start date
2. Use standard shipping for reliable delivery windows
3. Consider ordering samples first where possible