Privacy Policy

Last Updated: [Insert Date]

At SureBuild Shop (“we”, “us”, or “our”), operating at www.bathmaterialpro.com, we respect your privacy and are committed to protecting the personal data of our trade professionals and serious DIY customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction materials e-commerce platform.

1. Information We Collect

We collect the following types of information to provide and improve our building materials services:

1.1 Personal Identification Information

• Full name and business name (for trade accounts)
• Contact details (email, phone number, business address)
• Delivery addresses (including job site locations)
• Payment information (processed securely by our payment partners)
• VAT numbers (for trade customers)

1.2 Transaction Data

• Order history of building materials
• Purchase amounts and frequencies
• Preferred product categories (e.g., cement, insulation, fixings)

1.3 Technical Data

• IP address and device information
• Browser type and version
• Pages visited and time spent on our materials catalogue

2. How We Use Your Information

We use your data to provide a seamless experience for construction professionals:

• Order Processing: To fulfill orders of building supplies and arrange delivery to job sites
• Account Management: To maintain your trade account and preferences
• Payment Processing: To securely process transactions through our PCI-compliant system
• Customer Support: To respond to enquiries about materials, deliveries, or technical specifications
• Service Improvement: To enhance our product offerings and user experience for builders
• Security: To detect and prevent fraud in material orders
• Marketing: To inform you about relevant new products or trade offers (with your consent)

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Payment Processors: With Visa, MasterCard, JCB and PayPal to complete transactions
• Delivery Partners: With couriers to deliver heavy materials like cement and blocks
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal data to third parties for marketing purposes.

4. Data Storage and Security

We implement construction-grade security measures:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Tokenization for stored payment methods
• Secure servers located in the UK
• Regular security audits of our systems

Your payment details are processed directly by our secure payment partners and never stored on our servers.

5. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Request restriction of processing
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

6. Cookies and Tracking Technologies

We use cookies to improve your experience on our building materials site:

• Essential Cookies: Necessary for the shopping cart and checkout process
• Analytics Cookies: Help us understand how builders use our site
• Preference Cookies: Remember your trade account settings

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with data protection laws through Standard Contractual Clauses or other approved mechanisms.

8. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify trade account holders of significant changes via email.