Last Updated: [Insert Date]

Welcome to SureBuild Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.bathmaterialpro.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Key Points: We supply quality building materials to trade professionals and serious DIYers worldwide (excluding certain Asian countries and remote areas). Our terms cover your responsibilities when ordering, payment methods, delivery expectations, and your rights regarding returns.

1. Website Use

1.1 Eligibility

Our website and services are intended for:

  • Trade professionals in the construction industry
  • Serious DIY enthusiasts undertaking significant projects
  • Individuals aged 18 years or older

1.2 User Responsibilities

When using our site, you agree to:

  • Provide accurate account and order information
  • Not misuse our products for purposes other than intended construction applications
  • Comply with all applicable building regulations when using our materials
  • Not attempt to circumvent our security systems

2. Products & Services

2.1 Product Range

We specialise in professional-grade building materials including:

  • Structural components (blocks, lintels, loft access solutions)
  • Construction essentials (cement, lime, damp proofing)
  • Trade tools (hand tools, decorating equipment, ladders)
  • Building supplies (fixings, insulation, drainage materials)

2.2 Product Information

We make every effort to ensure:

  • Product descriptions are accurate
  • Technical specifications are correct
  • Images represent products faithfully

Note: Some natural materials may show slight variations in colour or texture.

2.3 Safety Information

Many products require proper handling:

  • Construction chemicals must be used with appropriate PPE
  • Cement products are moisture-sensitive
  • Cutting tools should only be used by trained individuals

3. Orders & Payments

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We verify stock availability (1-2 business days)
  • Your order becomes binding when we dispatch it

3.2 Pricing

All prices:

  • Are in GBP (£)
  • Exclude VAT (where applicable)
  • May change without notice (price guaranteed at order confirmation)

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at order processing. For security, we don’t store payment details.

4. Delivery

4.1 Shipping Options

Method Carrier Delivery Time Cost
Standard Shipping DHL/FedEx 10-15 business days after dispatch £12.95 (free for orders over £50)
Free Shipping EMS 15-25 business days after dispatch Free on orders over £50

4.2 Delivery Limitations

We cannot ship to:

  • Certain Asian countries (list available upon request)
  • Remote areas without carrier coverage
  • PO Box addresses

4.3 Receiving Goods

When your order arrives:

  • Inspect packaging immediately for damage
  • Report any issues within 24 hours
  • Store materials appropriately (especially cement/chemicals)

5. Returns & Refunds

5.1 Return Policy

Our 15-day return policy allows returns of most unused items in original packaging. Exceptions include:

  • Opened construction chemicals
  • Cement & lime products
  • Custom-cut materials
  • Opened cleaning products

5.2 Return Process

  1. Contact us within 15 days of delivery
  2. Obtain RMA number
  3. Repackage securely
  4. Ship to our Derby warehouse

5.3 Refund Processing

Refunds:

  • Processed within 5 business days of receipt
  • Issued to original payment method
  • Exclude original shipping costs (unless faulty)

6. Intellectual Property

All content on our site:

  • Including product information, images, and logos
  • Is owned by or licensed to SureBuild Shop
  • Is protected by UK and international copyright laws

Unauthorised use may violate these laws.

7. Liability

7.1 Product Use

We’re not liable for:

  • Improper installation of materials
  • Failure to follow product instructions
  • Projects not complying with local building regulations

7.2 Website Use

We strive to maintain:

  • Accurate product information
  • Secure payment processing
  • Reliable site availability

However, we can’t guarantee uninterrupted access or error-free content.

8. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

10. Contact Us

For questions about these terms:

Email: [email protected]
Postal: SureBuild Shop, 61 Arbor Cl, Woods Ln, Derby, GB DE5M 6TY